Privacy Policy

This Privacy Policy explains how SHOPPERS HOPE PRIVATE LIMITED ("ShopHopeCart", "we", "us", or "our"), operating the ShopHopeCart website, collects, uses, discloses, stores, and protects your personal information when you visit https://shophopecart.com, create an account, purchase products, contact us, or interact with our services.

1. Who We Are

The Company is responsible for the personal information it processes in connection with ShopHopeCart, subject to applicable law.

2. Information We Collect

The information we collect depends on how you use our services. Not every category below is collected from every visitor.

A. Account and Contact Information

When you register, sign in, or manage your account, we may collect:

• Your full name.
• Email address and mobile number.
• Login credentials and account verification information.
• Account preferences.
• An optional referral code, if provided.

If a third-party sign-in feature is available and you choose to use it, we receive only the information provided through that feature and the permissions you authorize. Entering a Gmail address alone does not give us access to your Gmail inbox.

B. Order and Delivery Information

When you place an order, we collect information needed to process and fulfil it, including:

• Customer and recipient names.
• Billing and shipping addresses, including PIN code.
• Contact details for order and delivery communications.
• Products, sizes, colours, quantities, and order value.
• Delivery instructions and order history.
• Cancellation, return, exchange, and refund details.

If you provide another person's information for delivery, please ensure that you are authorized to share it and that they know it will be used for that purpose.

C. Payment and Refund Information

Depending on your payment method, we and our payment service providers process information necessary to complete payments, verify transactions, manage refunds, and investigate payment disputes.

This may include payment method, transaction reference, payment status, amount, and limited payment identifiers. A refund may require bank account or UPI details where it cannot be returned through the original payment method.

Payment processing arrangements: Payment processing may be handled by third-party payment gateway or payment service providers. Such providers may process payment information under their own privacy policies and applicable legal obligations.

Please do not send card PINs, CVVs, UPI PINs, passwords, or payment authorization OTPs to customer support.

D. Customer Support Information

When you contact us by email, phone, WhatsApp, or another available channel, we may collect:

• Your name and contact details.
• Order references.
• Messages, complaints, and feedback.
• Photos or documents you choose to provide for product or delivery issues.
• Records of our responses and resolution steps.

Please avoid sharing sensitive or unrelated personal information. If calls are recorded, we will provide an appropriate notice before recording.

E. Device and Website Usage Information

Depending on the technologies enabled on our website, we may collect:

• IP address.
• Browser type, operating system, and device information.
• Pages visited and interactions with website features.
• Referral URLs, access times, and error logs.
• Cookie identifiers and session information.
• Approximate location inferred from an IP address.

F. Marketing Preferences and Submitted Content

We may collect newsletter subscriptions, promotional preferences, and responses to campaigns.

If you submit a review, rating, image, or other content through a public feature, the content and the display name shown in that feature may be visible to others. Do not include phone numbers, delivery addresses, payment information, or other private details in public submissions.

3. How We Use Personal Information

We may use personal information for the following purposes:

• To create and administer customer accounts.
• To process purchases and payments.
• To deliver products and arrange pickups.
• To manage cancellations, returns, exchanges, and refunds.
• To send service-related communications.
• To respond to questions, complaints, and support requests.
• To detect fraud and protect customer accounts.
• To maintain and improve website performance.
• To send optional offers and newsletters where permitted.
• To meet legal obligations and resolve disputes.

We limit our use of information to the purposes explained in this Policy or otherwise notified to you. Where a new purpose requires separate consent, we will request it before that processing begins.

4. Consent and Your Choices

Where consent is required, we seek it through an appropriate action, such as an opt-in selection or another clear request.

You may choose not to provide optional information. If you decline information necessary to process an order, arrange delivery, or verify an account, we may be unable to provide that particular service.

You may withdraw consent by contacting support@shophopecart.com, using available account controls, or following the unsubscribe instructions in promotional communications.

Withdrawal applies to future processing based on that consent. It does not invalidate processing already carried out lawfully or prevent retention required by law.

Simply browsing our website does not constitute consent to every optional marketing or tracking activity.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies may help a website remember preferences, maintain sessions, and understand how its features are used.

• Essential cookies: Support login sessions, shopping carts, security, and checkout.
• Preference cookies: Remember choices and settings.
• Analytics cookies: Help measure website usage and identify performance issues, where enabled.
• Advertising cookies or pixels: Support campaign measurement or personalized advertising, where enabled and permitted.

You can manage cookies through your browser settings. Blocking essential cookies may affect login, cart, or checkout functionality.

6. Promotional and Service Communications

Where you have opted in or applicable law otherwise permits, we may send offers, product updates, or newsletters through the channels you select.

• Using the unsubscribe link in an email, where provided.
• Following opt-out instructions in the relevant message.
• Contacting support@shophopecart.com with your request.

Opting out of promotions does not stop necessary communications about existing orders, refunds, account security, or responses to your support requests.

7. When We Share Personal Information

We disclose relevant information only where needed for the purposes explained in this Policy.

• Payment gateways and refund processors: For payment processing, transaction verification, and refunds.
• Courier and logistics partners: For product delivery, returns, and reverse pickups.
• Website hosting and IT providers: For hosting, infrastructure, maintenance, and technical support.
• Customer support and communication providers: To assist with customer communications and service requests.
• Analytics or marketing providers: Where such services are enabled and permitted.
• Accountants, auditors, and professional advisers: Where reasonably required for business, compliance, or professional services.

We may also disclose information where required by applicable law, a lawful request, or valid legal process, or where necessary and legally permitted to investigate fraud, protect individuals, enforce agreements, or establish and defend legal claims.

If the Company undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be shared as part of that transaction, subject to applicable safeguards and notification requirements.

We do not sell personal information. Where applicable, we will provide appropriate choices regarding targeted advertising and similar activities.

8. Storage and International Processing

Information may be stored or processed in locations used by our Company and service providers.

Where information is transferred internationally, we will comply with applicable transfer restrictions and use safeguards required by law. We do not assume that all providers store information exclusively in India.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to legal retention obligations and legitimate needs such as resolving disputes or preventing fraud.

Our retention periods take account of:

• Whether an account remains active.
• Whether an order, return, refund, or complaint remains unresolved.
• Tax, accounting, and other statutory requirements.
• Applicable limitation periods and legal preservation obligations.
• The necessity of security and fraud-prevention records.

Account deletion does not necessarily require immediate deletion of invoices or other records we must retain by law. Retained information will be restricted to the relevant retention purpose.

When information is no longer required, we will delete it or irreversibly anonymize it. Backup copies will be handled according to our documented backup retention cycle.

10. Information Security

We maintain reasonable technical and organizational safeguards appropriate to the information we process and the risks involved.

These safeguards may include encryption in transit, access restrictions, secure password storage, monitoring, backups, and confidentiality controls.

No website, transmission method, or storage system can guarantee absolute security. Please use a strong password, keep account credentials confidential, and report suspected unauthorized access promptly.

If a personal information breach occurs, we will investigate, take appropriate containment and remediation steps, and notify affected individuals and relevant authorities where required by applicable law.

11. Access, Correction, Deletion, and Other Requests

You may contact us to request:

• Information about our processing of your personal information.
• Access to information associated with your account.
• Correction of inaccurate or incomplete information.
• Deletion of information that is no longer necessary or that we are required to erase.
• Withdrawal of consent for processing based on consent.
• Changes to communication preferences.
• Review of a privacy concern or complaint.

Where applicable law provides additional rights, we will facilitate those rights in accordance with the relevant provisions as they become applicable.

Send privacy requests to support@shophopecart.com with the subject line "Privacy Request".

We may seek proportionate information to verify your identity and prevent unauthorized disclosure or deletion. Please do not send identity documents unless we request them and explain why they are needed.

We will respond within the period required by applicable law. If a request cannot be fulfilled in whole or in part, we will explain the reason, unless legally prohibited from doing so.

12. Children's Privacy

Our shopping and account services are intended for adults aged 18 or above. Children's clothing may be purchased by parents, guardians, or other adult customers.

We do not knowingly invite children under 18 to create accounts or submit personal information independently. Please avoid submitting children's names, photographs, dates of birth, or other identifying information when it is unnecessary for a purchase.

If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to external websites, social media, payment services, or messaging platforms.

Those services operate under their own privacy policies. For example, contacting us through WhatsApp involves processing by that platform as well as our handling of the messages we receive.

This Policy applies to our own processing activities and does not describe every practice of independently operated third-party services.

14. Privacy Contact

You may also send your request to support@shophopecart.com for routing to the designated contact.

Please include a description of the concern, your preferred contact details, and an order reference where relevant. Do not include passwords, PINs, or payment authorization codes.

15. Applicable Privacy Requirements

We process personal information in accordance with Indian laws applicable to our activities. These include the Information Technology Act, 2000 and relevant rules to the extent applicable, and the Digital Personal Data Protection Act, 2023 and associated rules as their relevant provisions come into force and apply to our processing.

Nothing in this Policy limits rights or remedies that cannot lawfully be excluded.

16. Changes to This Policy

We may update this Policy to reflect changes to our services, technology, information practices, or legal requirements.

The latest version will be published on this page with an updated revision date. For material changes, we will provide additional notice where required. If a change requires fresh consent, we will obtain that consent before undertaking the relevant processing.

17. Contact Us