Shipping Policy

Thank you for shopping with ShopHopeCart, operated by SHOPPERS HOPE PRIVATE LIMITED. This Shipping Policy explains order processing, shipping charges, delivery estimates, tracking, and assistance with delivery-related issues for purchases made at https://shophopecart.com.

1. Delivery Locations

We deliver to serviceable addresses within [confirm delivery coverage: India / specific states or locations].

Delivery availability depends on your PIN code, the product ordered, and our logistics partners’ coverage. Any location-specific restrictions will be communicated during checkout or before dispatch.

2. Order Confirmation

After placing an order successfully, you will receive confirmation through [email / SMS / WhatsApp / your customer account—as applicable].

Please review your product selection, size, quantity, shipping address, and contact details promptly. If any information is incorrect, contact us as soon as possible with your order number.

Order confirmation acknowledges receipt of your order. Dispatch remains subject to payment confirmation, stock availability, address verification, and any necessary order checks.

If we cannot fulfil an order, we will inform you and arrange any applicable refund under our Cancellation and Refund Policies.

3. Order Processing and Dispatch

Our usual processing time is 1-2 business days after successful payment confirmation or, where offered, confirmation of a Cash on Delivery order.

For shipping purposes, business days are 2-5, excluding public holidays at the dispatch location.

Processing includes order verification, product checks, packing, and handover to the courier. Orders placed after 1-2 days may begin processing on the next business day.

Processing may take longer during major sales, public holidays, or periods of unusually high demand. If your order is materially delayed, we will communicate the revised estimate through your available contact details.

Pre-order, made-to-order, or other products requiring additional preparation will have their processing timelines disclosed on the product page or before purchase.

4. Estimated Delivery Time

After dispatch, delivery typically takes:

Total estimated delivery time = order processing time + transit time.

Where an order-specific delivery estimate is displayed at checkout or provided in your order confirmation, please refer to that estimate.

Delivery estimates are not guaranteed appointments unless a guaranteed delivery service is expressly offered. Actual delivery may be affected by weather, transport disruptions, local restrictions, public holidays, or other circumstances affecting the courier network.

These estimates do not limit any rights or remedies available under applicable law.

5. Shipping Charges

Applicable shipping charges will be displayed before you complete your purchase.

Unless a promotion states otherwise, the qualifying order value for free shipping is calculated [confirm whether before or after discounts, and whether taxes are included].

Any promotional shipping offer applies only for its stated period and conditions. We will not add undisclosed shipping charges after order placement without your agreement.

6. Cash on Delivery

COD availability: [Confirm whether Cash on Delivery is offered.]

Where available, COD may be restricted by PIN code, order value, product, or delivery partner requirements. Any COD fee and eligibility conditions will be shown before purchase.

Please ensure that someone is available to receive the parcel and make payment using the method accepted by the courier.

Do not assume that a parcel can be opened before payment. Open-box delivery is available only where expressly stated for your order.

7. Shipment Tracking

Once your order is dispatched, we will provide tracking information through available channels, where supported by the courier.

Tracking updates may take 24 hrs to appear after the shipping label is created or the parcel is handed over.

If your tracking information does not update for an unusual period, contact us with your order number. We will check the shipment status with the delivery partner.

8. Shipping Address and Contact Details

Please provide a complete and accurate delivery address, including:

• Recipient’s full name.
• House, flat, or building number.
• Street and locality.
• City, state, and PIN code.
• An active contact number.
• A landmark or delivery instruction, where useful.

Incomplete or incorrect information may delay delivery or cause the parcel to be returned.

To request an address change, contact us immediately. Changes can generally be considered only before dispatch and may depend on the order’s processing status.

After dispatch, an address change or redirection may not be possible. Any available redirection and associated charge will be explained before you agree to it.

9. Delivery Attempts and Undeliverable Orders

Our delivery partners attempt delivery according to their service procedures. The number and timing of attempts may vary by location and courier.

A shipment may be returned to us if:

• The address is incomplete, incorrect, or outside the courier’s service area.
• The recipient cannot be contacted or is unavailable during delivery attempts.
• The recipient refuses delivery.
• A COD payment is not completed.
• Access to the delivery location is restricted.

If a shipment is returned, contact us to discuss reshipment or cancellation. Any proposed reshipping charge will be explained in advance.

Refunds for returned-to-origin orders will be handled under our Cancellation and Refund Policies and applicable law. Any deduction must be based on a disclosed, applicable policy and communicated to you.

If failed delivery results from our error or a courier issue, we will arrange an appropriate resolution without charging you for correcting that error.

10. Split Shipments

An order containing multiple products may be shipped in separate parcels due to product availability, packing requirements, or dispatch locations.

Where this occurs, separate tracking information will be provided when available.

We will not charge additional shipping solely because we choose to split an order, unless separate charges were clearly disclosed and accepted before purchase.

If you receive only part of your order, check the tracking or shipment details before reporting missing items.

11. Delayed or Lost Shipments

If your order has not arrived within the communicated delivery window, contact us with your order number and tracking details.

We will investigate with the logistics partner and update you on the next steps. If a shipment is confirmed lost or cannot be delivered, we will offer an appropriate resolution, which may include a replacement or refund, subject to availability and applicable law.

You will not be required to resolve a lost-shipment claim with the courier on your own.

12. Tracking Shows Delivered, but Order Not Received

If tracking shows “delivered” but you have not received your order:

1. Check whether a household member, reception desk, security desk, or another person authorized by you accepted it.
2. Review any delivery message or proof of delivery available.
3. Contact us promptly with your order number and a description of the issue.

We will request delivery records from the courier and investigate. A “delivered” tracking status alone will not prevent us from reviewing your complaint.

13. Damaged, Tampered, Incorrect, or Incomplete Deliveries

If the outer packaging appears visibly damaged, opened, or tampered with, you may refuse delivery and inform us promptly. Where practical, take photographs of the package and shipping label.

If you accept the parcel and discover damage, an incorrect product, or missing contents, contact us as soon as reasonably possible with:

• Your order number.
• A description of the issue.
• Photographs of the product, packaging, and shipping label, where available.
• Details of any missing or incorrect items.

Please retain the packaging and affected items while we review the issue, where reasonably possible.

Photographs or an unboxing video can assist an investigation, but the absence of an unboxing video will not, by itself, invalidate a legitimate complaint or statutory remedy.

Product-related resolutions will be handled under our Return and Refund Policy and applicable law.

14. Cancellation Before or After Dispatch

Cancellation requests are handled according to our Cancellation Policy.

If you request cancellation before dispatch, we will check whether the order can still be stopped. Once dispatched, cancellation or interception may not be possible.

Please contact us before refusing a parcel solely to cancel an order so that we can explain the available process and any applicable consequences.

15. Returns, Exchanges, and Reverse Pickups

This Shipping Policy covers outward delivery. Return eligibility, exchange conditions, refund timelines, and return-shipping charges are explained in our Return and Refund Policy.

Where a return is approved, reverse pickup depends on courier availability at your location. If pickup is unavailable, we will explain the alternative return method and who is responsible for the shipping cost before asking you to send the item.

Please do not send a return to an address without confirming the return instructions with us.

16. Events Affecting Delivery

Delivery may be disrupted by circumstances such as severe weather, natural disasters, strikes, transport interruptions, government restrictions, or courier network outages.

Where such an event affects your order, we will provide available updates and explain the options for fulfilment, cancellation, or refund as appropriate.

These circumstances do not remove obligations or customer rights that apply under law.

17. Updates to This Policy

We may revise this Shipping Policy to reflect changes in delivery services or business operations. The current version will appear on this page with its updated date.

Changes will apply prospectively. Orders already placed will remain subject to the shipping terms disclosed at purchase, except where a change is required by law or agreed with you.

18. Contact Us

Please include your order number when contacting us so we can locate your shipment quickly. The business address above should not be used for returns unless confirmed in our return instructions.