Return and Refund Policy

At ShopHopeCart, operated by SHOPPERS HOPE PRIVATE LIMITED, we want you to receive the products you ordered in the condition described. This Policy explains eligibility for returns and exchanges, how to report an issue, and how refunds are processed for purchases made at https://shophopecart.com.

Nothing in this Policy excludes or limits rights and remedies available under applicable consumer protection law.

1. Return and Exchange Overview

Product-specific return restrictions must be clearly displayed before purchase. The return terms disclosed when you placed your order will apply to that purchase, subject to applicable law.

2. Eligibility for Size, Fit, or Change-of-Mind Returns

For an ordinary return unrelated to a defect or fulfilment error:

• Submit the request within 10 calendar days of delivery.
• The product must be eligible for return under its product-page terms.
• It must be unused, unwashed, unaltered, and in a resalable condition.
• Original tags, labels, hygiene seals, and supplied accessories must remain intact, where applicable.
• Include the original product packaging where reasonably available.
• Provide an order number or another reasonable proof of purchase.

Reasonable inspection or trying on an eligible garment for fit is acceptable, provided it does not affect hygiene or leave signs of wear, stains, odours, makeup, or damage.

These condition requirements do not automatically exclude a legitimate defect claim where reasonable use or inspection was necessary to discover the issue.

3. Restricted and Non-Returnable Products

For hygiene or customization reasons, certain products may be excluded from ordinary size, fit, or change-of-mind returns when clearly identified before purchase.

Sale or promotional items are excluded from ordinary returns only if that restriction was clearly disclosed before purchase.

A “non-returnable,” “final sale,” or hygiene-related designation does not remove applicable remedies where a product is defective, damaged on arrival, incorrect, counterfeit, or materially different from its description.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• A product arrived damaged.
• It has a manufacturing defect.
• You received a different product, size, or colour from the one ordered.
• The product materially differs from its description.
• An item or supplied accessory is missing.

To help us investigate, provide:

• Your order number.
• A brief explanation of the issue.
• Photographs of the product and relevant damage or defect, where available.
• Photographs of the packaging and shipping label, where relevant.

An unboxing video may help establish what happened, but it is not a mandatory condition for considering a legitimate complaint.

Please preserve the product and packaging where reasonably possible until we provide instructions. We will not reject a valid claim solely because original packaging is unavailable or a defect became apparent after the ordinary return window.

Depending on the circumstances, your preference, availability, and applicable law, the resolution may include a replacement, refund, or another agreed remedy.

5. How to Request a Return or Exchange

Contact us through:

For email requests, use the subject line “Return / Exchange Request – [Order Number]”.

Include your order number, the item concerned, the reason for your request, and whether you prefer a return or exchange.

We will review the request and send instructions, including any return reference, pickup arrangements, or approved return address.

Please do not send products to our business address or another address without obtaining return instructions first. An unauthorized shipment may delay identification and processing, but it will not automatically extinguish a valid statutory claim.

6. Return Pickup and Self-Shipping

Where reverse pickup is available, we will arrange collection through a logistics partner after confirming the return.

Please pack the product securely with its relevant tags, accessories, and any return reference provided. Obtain and retain pickup confirmation.

If pickup is unavailable at your location, we will explain the self-shipping process, approved address, and cost arrangements before you send the product.

For self-shipping, use a trackable service and retain your receipt and tracking number. If we arrange the return carrier, we will assist with any loss or damage during return transit rather than making successful warehouse receipt the customer’s sole responsibility.

7. Return Shipping Charges

A. Our Error or a Product Issue

For a verified damaged, defective, incorrect, or materially misdescribed product, we will arrange return collection at no cost to you or reimburse reasonable, agreed return-shipping expenses.

Please contact us before paying for self-shipping so we can confirm the method and reimbursement process.

B. Size, Fit, or Change of Mind

Any applicable charge will be explained before you proceed. We will not apply an undisclosed return-processing or restocking fee.

Original delivery charges for ordinary returns: [State whether refundable and explain any conditions disclosed before purchase.]

We will not retrospectively deduct a free-shipping charge unless that condition was clearly disclosed before purchase and is lawful.

8. Return Inspection and Decision

Returned products will ordinarily be inspected within 1-2 business days of receipt.

Inspection checks the reported issue, product identity, included components, and applicable return conditions.

We will notify you whether the return is accepted and explain any rejection or proposed deduction. For an ordinary return, evidence of use, washing, alteration, customer-caused damage, or missing components may affect eligibility.

If you disagree with the decision, you may request a review and provide additional information.

If a return is declined, we will explain the available arrangements for returning the item to you and any applicable charges before proceeding. We will not dispose of your item without appropriate notice and a lawful basis.

9. Exchanges

Approved exchanges depend on stock availability. If the requested size or colour is unavailable, we will explain available alternatives, including a refund where the item qualifies for return.

For an exchange involving a different price:

• Any additional amount must be disclosed and agreed before dispatch.
• Any refundable difference will be returned through the applicable refund method.

Exchange processing time: [Insert range] business days after return inspection and approval, plus delivery time.

Number of ordinary exchanges permitted per item: [Insert applicable limit or state “No fixed limit, subject to this Policy”.]

Any ordinary exchange limit does not restrict remedies for a defective or incorrectly supplied replacement.

10. Refund Amount

For an accepted full return, the product refund will reflect the amount actually paid for the returned product, including applicable taxes.

For a partial return, discounts will be allocated consistently with the offer terms disclosed at purchase. We will provide an explanation of the refund calculation on request.

For a verified defective, damaged, incorrect, or materially misdescribed item, the refund will include delivery charges attributable to that item where applicable, along with approved return-shipping expenses. If the entire order is returned for such a reason, the original delivery charge will also be refunded.

For ordinary returns, treatment of original shipping and other disclosed charges follows Section 7.

We will not impose deductions that conflict with applicable consumer rights.

11. Refund Method

A. Prepaid Orders

Refunds will normally be issued to the original payment method.

If that method cannot receive the refund, we will contact you to agree on a secure alternative and verify only the information reasonably necessary.

B. Cash on Delivery Orders

Where COD is offered, approved refunds will be issued through [confirm bank transfer / UPI / other supported method] using securely collected and verified details.

C. Store Credit

Store credit or a voucher will be provided only if you choose it or if it reflects the original payment method and applicable terms. It will not be imposed in place of a monetary refund to which you are entitled.

12. Refund Timelines

Our usual refund stages are:

For an accepted cancellation or a refund that does not require a return, the refund-initiation period begins when the refund is approved.

These timelines are subject to any shorter mandatory legal requirements. We will process accepted refunds within a reasonable period and communicate material delays.

Once initiated, we will provide a refund reference where available. If the expected credit period has passed, contact us so we can help trace it with the payment provider.

13. Cancellations, Failed Payments, and Duplicate Charges

Cancellation requests are handled under our separate Cancellation Policy. Once a cancellation is accepted, any refund due will follow the relevant method and timelines above.

If your account is debited but no order is confirmed, or if you believe you were charged twice, contact us with the transaction date, amount, and reference number.

We will reconcile the payment records and help resolve the issue. Avoid sharing complete card details or sensitive banking credentials.

14. Missing, Lost, or Undelivered Orders

If an order is confirmed lost, cannot be fulfilled, or is not delivered, we will investigate and arrange an appropriate replacement or refund.

If tracking shows delivery but you have not received the parcel, we will review delivery records and relevant evidence. A courier’s tracking status alone will not prevent investigation.

Complaints concerning delivery beyond the stated schedule will be reviewed in accordance with applicable law, including any legally applicable exceptions.

Returned-to-origin parcels will be reviewed according to the reason for failed delivery. We will explain any proposed reshipment or refund calculation and will not charge you for correcting our own or the courier’s error.

15. Bundles, Free Gifts, and Promotional Purchases

For sets or bundles sold as one unit, an ordinary return may require the complete set where this was disclosed before purchase.

If a free gift was conditional on retaining a qualifying purchase, we may request that it be returned with an ordinary return. Any deduction for a retained gift must have been clearly disclosed before purchase, be lawful, and be explained.

Promotional terms do not remove remedies for defective or incorrectly supplied products. Where only part of a bundle has an issue, we will discuss a proportionate resolution.

16. Fair Review of Requests

We may reasonably verify purchase details and investigate evidence of substituted products, fraudulent claims, or deliberate misuse.

Any refusal will be based on the circumstances of the request and supported by an explanation. The number of previous returns alone will not invalidate a legitimate complaint.

17. Complaints and Escalation

If you are dissatisfied with a return, exchange, or refund decision, contact us with the subject line “Escalation – [Order Number]”.

We will acknowledge consumer complaints within 48 hours and seek to resolve them within one month of receipt, or within any shorter applicable legal period.

This grievance process does not extend an already applicable refund deadline or prevent you from seeking remedies through the appropriate consumer protection authorities or forums.

18. Changes to This Policy

We may update this Policy to reflect operational or legal changes. The revised version will display its effective date.

Changes apply prospectively. Orders already placed remain subject to the terms disclosed at purchase, except where a change is required by law or agreed with you.

19. Contact Details