Cancellation Policy

This Cancellation Policy applies to orders placed at https://shophopecart.com, operated by SHOPPERS HOPE PRIVATE LIMITED (“ShopHopeCart”, “we”, “us”, or “our”). It explains how to request cancellation, when an order can be stopped, and how any resulting refund is handled. Please read this Policy together with our Shipping Policy, Return and Refund Policy, and Terms and Conditions.

Nothing in this Policy limits your rights under applicable consumer protection law.

1. Cancellation Eligibility

You may request cancellation of all or part of your order before the applicable cancellation cutoff.

Cancellation availability depends on the order’s actual processing stage. A shipping label or tracking number alone does not necessarily mean a parcel has been handed over to the courier.

• Order placed and still within the cancellation cutoff: Request cancellation through the channels below.
• Processing or packing underway: We will check whether the order can still be stopped.
• Handed over to the courier: Shipment interception may be attempted, but cannot be guaranteed.
• Already delivered: Requests are handled under our Return and Refund Policy.

Any product-specific restriction must be disclosed before purchase. Restrictions do not remove applicable remedies for an unfulfilled order, defective product, incorrect supply, or other legally protected claim.

2. How to Request Cancellation

Contact us as soon as possible:

For email requests, use the subject line:

Cancellation Request – [Order Number]

Please provide:

• Your order number.
• The name and contact details used for the purchase.
• Whether you want to cancel the entire order or specific items.
• The product names and quantities for a partial cancellation.

You may provide a reason to help us improve our service, but a reason is not required for an otherwise eligible cancellation.

If a cancellation option is available in your customer account, you may also use it and retain the confirmation.

For requests made by phone, ask for written confirmation or a reference number.

3. Request Review and Confirmation

Submitting a request does not itself confirm that the order has been cancelled. We will check the order status and communicate the outcome.

Usual response time: [Insert response period consistent with staffing and dispatch operations.]

We will consider when your request was received and the fulfilment stage at that time. If an eligible request reached us before the disclosed cutoff, an internal response delay will not, by itself, remove that eligibility.

Once approved, we will confirm:

• The items cancelled.
• Any items that remain active.
• The refundable amount.
• Any applicable, previously disclosed charge.
• The expected refund timeline.

Keep the confirmation until the cancellation and any refund are complete.

4. Cancellation Before Dispatch

Where a request meets the applicable cutoff and the order can be stopped, we will cancel the relevant items and prevent dispatch.

For prepaid orders, amounts due will be refunded according to Sections 9 and 10.

For unpaid COD orders, there is no product payment to refund. Any amount collected in advance will be reviewed and refunded as applicable.

If you receive tracking or dispatch messages after cancellation confirmation, contact us promptly so we can reconcile the shipment status.

5. Requests After Dispatch

Once a parcel has been handed over to the courier, we may be unable to stop delivery.

Where possible, we will ask the courier to intercept or return the shipment. We will tell you whether this is available and explain the next steps.

If interception is unavailable, any ordinary return will be governed by the product’s return eligibility and our Return and Refund Policy. A cancellation request does not automatically make an otherwise non-returnable product eligible for a change-of-mind return.

Please contact us before refusing delivery solely to cancel an order. Refusal alone does not confirm cancellation, and the parcel may need to be traced through the courier’s return process.

These operational conditions do not override legal rights relating to late delivery, non-delivery, incorrect goods, or other qualifying issues.

6. Partial Cancellations

You may request cancellation of individual products or quantities where they can be separated from the rest of the order.

For a partial cancellation:

• Eligible remaining items will continue to be processed.
• Refunds will reflect the amount actually paid for the cancelled items, including applicable taxes.
• Discounts will be allocated according to the promotional terms disclosed at purchase.
• We will explain any effect on bundle pricing or conditional benefits before finalizing a discretionary partial cancellation.

A bundle sold as one unit may require cancellation of the entire bundle where this condition was disclosed before purchase.

We will not retrospectively add a shipping charge merely because a partial cancellation reduces the order below a free-shipping threshold unless that condition was clearly disclosed before purchase and is lawful.

7. Changes to an Existing Order

A request to change a size, colour, quantity, address, or contact number is an order modification request.

Contact us promptly. Depending on the processing stage, we may be able to make the change or may ask you to cancel and place a new order.

Any price difference must be disclosed and agreed before the change is completed.

If a new order is needed, its price, stock availability, promotional eligibility, and delivery estimate may differ. We will not place or charge for a replacement order without your authorization.

8. Cancellation by ShopHopeCart

We may need to cancel all or part of an order if:

• A product is unavailable or fails a pre-dispatch quality check.
• The delivery address cannot be serviced.
• Payment cannot be confirmed.
• A material pricing or product-listing error cannot be resolved with you.
• Reasonable transaction verification cannot be completed.
• A legal restriction prevents fulfilment.
• Another circumstance makes fulfilment impossible.

Where reasonable and appropriate, we will contact you to resolve an issue before cancelling.

We will explain the cancellation and refund amounts collected for the cancelled products, including applicable taxes and charges attributable to them. If we cancel the entire order, the refund will include the original shipping charge and other order charges collected for services not provided.

We will not replace a cancelled item with a different product or force you to accept store credit without your agreement.

If we cancel only part of an order and this materially affects a bundle or the purpose of the purchase, contact us to discuss cancellation of the remaining items.

9. Cancellation Charges and Refund Amount

Customer cancellation charges: [State “No cancellation fee” if accurate, or insert the exact lawful fee structure and the circumstances in which it applies.]

Any charge must be clearly disclosed before purchase. We will not introduce an undisclosed processing, restocking, or payment-gateway deduction after you request cancellation.

We will not impose cancellation charges on customers unless similar charges are also borne by us when we cancel a purchase order unilaterally, as required by applicable law.

For an accepted cancellation before dispatch:

• The refund includes the amount actually paid for the cancelled products and applicable taxes.
• If the entire order is cancelled, shipping and other charges for services not provided will also be refunded.
• For partial cancellations, any retained delivery charge must relate to the remaining shipment and follow the terms disclosed at purchase.

For a dispatched parcel returned after a cancellation request, any proposed shipping deduction must be lawful, based on terms disclosed before purchase, and explained to you. No deduction will be applied for correcting our own fulfilment error.

10. Refund Methods and Timelines

Prepaid Orders

Refunds will normally be returned to the original payment method. If that method cannot receive the refund, we will contact you to agree on a secure alternative.

COD Orders

If no money was collected, no refund is due. Any advance payment or other amount actually collected will be refunded through an appropriate, agreed method.

Refund Timelines

Refund initiation: Within 24 - 48 hours after cancellation approval.

Expected credit by the bank or payment provider: Usually 24 hours after initiation.

These periods must match our Return and Refund Policy and remain subject to applicable legal requirements.

For an approved cancellation that does not require a product return, we will not wait for a warehouse inspection before starting the refund process.

We will provide a refund reference where available. If the expected credit period has passed, contact us so we can help trace the transaction.

Store credit will not be imposed in place of a monetary refund to which you are entitled.

11. Discounts, Coupons, and Promotional Benefits

A refund is based on the amount actually paid, not the undiscounted product price.

Coupon restoration after cancellation: [State whether coupons are restored, reissued, or remain subject to the original expiry and redemption conditions.]

Any treatment of referral rewards, promotional credits, or conditional gifts must follow the terms disclosed when the benefit was offered.

If we cancel an order, we will explain what happens to any benefits applied to that order. Promotional terms will not be used to reduce a refund that is legally due.

12. Pre-Orders and Customized Products

This section applies only where such products are offered.

Any special cancellation cutoff for a pre-order, personalized item, or made-to-order product must appear on the product page or be otherwise disclosed before purchase.

An ordinary cancellation may be restricted after an agreed customization or production stage begins. This does not remove remedies for defects, incorrect customization, failure to fulfil, or other qualifying breaches.

We will not apply a blanket “non-refundable” condition to payments that must be returned under applicable law.

13. Delayed, Lost, or Unfulfilled Orders

If an order is materially delayed or cannot be delivered, contact us for an updated status and available options.

We will investigate and explain whether fulfilment, cancellation, replacement, or refund is appropriate. Requests concerning delivery beyond the stated schedule will be handled under applicable law, including any legally applicable exceptions.

If a shipment is confirmed lost or fulfilment becomes impossible, we will arrange an appropriate refund or a replacement you agree to receive.

A delivery disruption will not be used to postpone resolution indefinitely.

14. Duplicate Orders and Payment Issues

If you accidentally place duplicate orders, contact us immediately with both order numbers. Each order will be reviewed against the cancellation cutoff.

If you notice a duplicate payment, or a payment debit without a confirmed order, provide the transaction reference, date, and amount. We will reconcile our records and help resolve the issue.

Do not send complete card details, passwords, CVVs, UPI PINs, or payment authorization OTPs. These are not required to issue a refund.

15. Complaints and Escalation

If you disagree with a cancellation decision or refund calculation, contact us with the subject line:

Cancellation Escalation – [Order Number]

We will acknowledge consumer complaints within 48 hours and seek to resolve them within one month of receipt, or within any shorter applicable legal period.

This process does not extend an existing refund deadline or prevent you from approaching an appropriate consumer authority or forum.

16. Changes to This Policy

We may update this Policy to reflect changes in operations or legal requirements.

Updates apply prospectively. Orders already placed remain subject to the cancellation terms disclosed at purchase, except where a change is required by law or agreed with you.

17. Contact Us