Terms of Service

Welcome to ShopHopeCart, operated by SHOPPERS HOPE PRIVATE LIMITED (“Company”, “ShopHopeCart”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website and purchases made through it. Please read these Terms carefully before placing an order.

1. Company and Contact Information

Legal Entity: SHOPPERS HOPE PRIVATE LIMITED
CIN: U63112DL2025PTC457494
GSTIN: 07ABRCS7180C1Z0

Business Address:
Ground Floor, R-5, Shop No. 1, Plot No. 3,
Shakarpur, Rita Block, New Delhi,
East Delhi, Delhi – 110092, India

Website: https://shophopecart.com
Email: support@shophopecart.com
Phone / WhatsApp: +91-7447550855
Support Hours: Monday to Friday, 10:00 AM–6:00 PM IST

2. Eligibility to Purchase

You must be at least 18 years old and legally capable of entering into a binding contract to place an order independently.

A person under 18 may browse the Website under the supervision of a parent or legal guardian. Purchases for minors must be made by an adult who accepts responsibility for the transaction.

If purchasing on behalf of an organization or another person, you must have authority to provide their information and complete the purchase.

3. Related Policies

The following policies explain specific aspects of our services and form part of the applicable purchase terms:

• Privacy Policy: Privacy Policy
• Shipping Policy: Shipping Policy
• Return and Refund Policy: Return and Refund Policy

Please review these policies before ordering.

For a specific subject, the relevant policy and product-specific terms disclosed before purchase apply alongside these Terms. Mandatory legal requirements prevail over any inconsistent provision. Changes made after purchase will not retrospectively reduce your rights for an existing order.

Acceptance of these Terms does not replace separate consent required for optional marketing or other personal-data processing.

4. Accounts and Customer Information

Some features may require a customer account. You agree to provide accurate, current information and update it when necessary.

You are responsible for taking reasonable precautions to protect your login credentials. Contact us promptly if you suspect unauthorized account access.

You must not:

• Impersonate another person.
• Use another person’s account without authorization.
• Provide false information to obtain products, refunds, or benefits.
• Share credentials in a way that compromises account security.

We may request reasonable verification where necessary to protect an account or investigate a transaction. We will not ask for your password, card PIN, UPI PIN, or payment authorization OTP through customer support.

You are not automatically responsible for unauthorized activity caused by a failure of our systems or for losses that applicable law does not permit us to allocate to you.

5. Products and Descriptions

We aim to provide accurate product descriptions, photographs, prices, size information, and availability.

Please review the product page for relevant details, including material, size, colour, quantity, care instructions, and return eligibility.

Colours may appear slightly different because of screen settings or lighting. Measurements may have reasonable manufacturing tolerances where disclosed. These variations do not excuse supplying a product that is materially different from its description.

Props, accessories, or other items shown in photographs are included only when the listing expressly says so.

Claims about fabric composition, performance, certifications, or product characteristics apply only as stated in the relevant listing.

6. Prices, Taxes, and Charges

Prices are displayed in Indian Rupees (INR) unless expressly stated otherwise.

Tax presentation: [Confirm whether displayed product prices include applicable taxes.]

The total payable amount, including applicable taxes, shipping charges, COD charges, and any other mandatory fees, will be disclosed before you confirm your order.

Prices may change for future purchases. A later price change will not alter an accepted order unless you expressly agree or a lawful correction is necessary.

If we identify a genuine pricing or listing error affecting your order, we will explain it and give you an appropriate option to proceed on corrected terms or cancel with a refund. We will not charge an additional amount without your authorization.

7. Placing and Accepting Orders

Before placing an order, review the product, size, quantity, delivery address, contact information, and total price.

An automated order acknowledgment confirms receipt of your request.

Order acceptance occurs when: [Specify the actual event—for example, when an explicit acceptance email is sent or the order is dispatched. Match this to the Website and confirmation messages.]

Before acceptance, an order may require payment confirmation, stock checks, address verification, or reasonable fraud-prevention checks.

If we cannot accept or fulfil an order, we will notify you and promptly arrange any refund due. Reasons may include:

• Unavailable stock.
• An unserviceable delivery address.
• Failed payment authorization.
• A material listing error.
• A legal restriction.
• Reasonable evidence of fraud that cannot be resolved through verification.

If only part of an order can be fulfilled, we will explain the available options. We will not substitute a different product without your agreement.

Once accepted, an order creates a binding purchase contract subject to the disclosed terms and applicable law.

8. Payments

Accepted payment methods: [List actual options, such as UPI, debit/credit cards, net banking, wallets, or COD.]

Payment availability may depend on your location, order value, payment provider, or other conditions disclosed at checkout.

You confirm that you are authorized to use the payment method selected. Transactions may be subject to checks by the payment provider or issuing bank.

If payment is debited without order confirmation, or you identify a duplicate charge, contact us with the transaction reference, date, and amount. We will investigate and help reconcile the payment.

Payment-provider terms may apply to their services but do not remove our responsibilities for your purchase.

9. Cash on Delivery

COD availability: [Confirm whether offered and specify relevant limits.]

Where COD is available, eligibility, charges, and payment instructions will be displayed before purchase.

Please ensure an authorized recipient is available to accept delivery and pay using a method supported by the courier.

Open-box delivery is available only where expressly offered. Any restriction on opening a parcel before payment does not remove your ability to report an incorrect or defective product afterward.

10. Offers, Coupons, and Referral Benefits

Offers are subject to the conditions published with them, which may include:

• Start and end dates.
• Minimum purchase value.
• Eligible products or customers.
• Maximum discount.
• Redemption limits.
• Whether offers can be combined.

Only one coupon may be applied where the offer terms specify that restriction.

We may reject benefits obtained through fabricated accounts, unauthorized codes, or other substantiated misuse. Any action will be proportionate and will not invalidate legitimate purchases or consumer claims.

Promotions may be changed or withdrawn for future purchases. Benefits already validly applied to an accepted order will be honoured unless a lawful correction is required.

For returned products, discounts and promotional benefits will be handled according to the offer terms disclosed at purchase and our Return and Refund Policy.

11. Shipping and Delivery

Delivery coverage, processing times, shipping fees, tracking, and delivery assistance are explained in our Shipping Policy.

Delivery estimates will be shown or communicated where available. Please provide a complete address and an active contact number.

Contact us promptly to request an address correction. Changes may not be possible once an order has been dispatched.

If a parcel is lost, damaged in transit, or shown as delivered but not received, we will investigate with the delivery partner and provide an appropriate resolution.

Handover to a courier does not, by itself, remove our responsibility to fulfil the order or address a legitimate delivery complaint.

12. Cancellations

Cancellation eligibility and procedures are explained in our Cancellation Policy.

Contact us as soon as possible if you wish to cancel. Once processing or dispatch has reached a stage where an order cannot be stopped, we will explain the options available.

Any applicable cancellation charge must be lawful and disclosed before purchase. We will not impose cancellation charges on customers unless equivalent charges are also borne by us when we cancel unilaterally, as required by applicable law.

If we cancel an order, we will explain the reason and refund amounts due within the applicable timeframe.

13. Returns, Exchanges, and Refunds

Our Return and Refund Policy explains:

• Ordinary return windows and eligibility.
• Size and colour exchanges.
• Product-specific hygiene restrictions.
• Return pickup and shipping costs.
• Inspection procedures.
• Refund methods and timelines.

Restrictions for change-of-mind returns do not remove applicable remedies for damaged, defective, counterfeit, incorrect, or materially misdescribed products.

An unboxing video may assist an investigation but is not a mandatory condition for considering a legitimate complaint.

Where you are entitled to a monetary refund, we will not require you to accept store credit instead.

14. Product Use and Care

Please follow product care labels and any instructions supplied with the item.

Damage caused by misuse, improper washing, unauthorized alteration, or normal wear may not qualify as a manufacturing defect. We will assess complaints based on the circumstances and available evidence.

These conditions do not exclude responsibility for an inherent defect or inaccurate care instructions.

15. Reviews and Other User Content

If the Website allows reviews or other submissions, you must ensure that your content:

• Reflects your honest experience or opinion.
• Does not disclose someone else’s private information without authorization.
• Does not infringe intellectual property rights.
• Does not contain unlawful threats, harassment, impersonation, spam, or malicious links.
• Clearly identifies any relevant incentive or commercial relationship.

You retain ownership of your content. By submitting content for publication, you grant us a non-exclusive permission to host, display, and technically format it for the feature in which you submitted it.

Using identifiable customer content in a separate advertising campaign will require any additional permission needed for that use.

We may moderate content that violates these conditions, but we will not remove a review solely because it expresses a genuine negative experience.

16. Intellectual Property

Website branding, original text, graphics, layouts, and other content are owned by or licensed to their respective rights holders.

You may access the Website and use its content for personal shopping and other lawful purposes. Except where permitted by law or the rights holder, you must not commercially reproduce, distribute, or use protected content.

Third-party trademarks and product names remain the property of their respective owners. Their appearance does not imply a relationship beyond what is expressly stated.

17. Acceptable Website Use

You must not use the Website to:

• Commit fraud or other unlawful acts.
• Access restricted systems or customer information without authorization.
• Introduce malware or disrupt Website operation.
• Circumvent reasonable security measures.
• Extract personal information without a lawful basis.
• Submit fabricated orders, payment claims, or refund requests.
• Infringe the rights of the Company, other customers, or third parties.

Reasonable measures may be taken to prevent or investigate such activity.

18. Third-Party Links and Services

The Website may link to independently operated payment services, social networks, or other websites.

Their own terms and privacy policies govern their services. We do not endorse every statement or service available through an external link.

This provision does not disclaim our responsibility for services we engage to fulfil your order or for obligations that remain ours under applicable law.

19. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected.

Please provide only information necessary for your transaction or request. Do not place payment credentials or private contact information in public reviews.

Optional promotional communications are subject to applicable consent requirements and available opt-out controls.

20. Website Availability

We aim to keep the Website available and accurate, but maintenance, technical faults, or network issues may temporarily interrupt access.

If an interruption affects a payment or order, contact us so we can verify its status. A Website outage does not cancel an accepted order or remove any refund obligation.

We may modify Website features prospectively, while preserving obligations relating to existing purchases.

21. Responsibility and Liability

Each party remains responsible for obligations imposed by the purchase contract and applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence causing death or personal injury, or any other liability that cannot legally be excluded or limited.

We remain responsible for applicable obligations concerning product conformity, delivery, refunds, and consumer protection.

To the extent permitted by law, we are not responsible for losses that are too remote from a breach or could not reasonably have been anticipated. This does not limit statutory compensation or other remedies available to consumers.

No general disclaimer in these Terms overrides an express product description, promise, or mandatory legal protection.

22. Events Beyond Reasonable Control

Events such as severe weather, natural disasters, government restrictions, or major transport disruptions may affect fulfilment.

Where this occurs, we will take reasonable steps to reduce the impact, communicate material delays, and explain available options.

Such events do not automatically extinguish refund obligations or allow indefinite postponement of an order. Applicable legal rights and exceptions will govern the resolution.

23. Account Restriction or Suspension

We may restrict or suspend an account where reasonably necessary to address a material breach, security concern, substantiated fraud, or legal requirement.

Where appropriate and legally permitted, we will explain the action and provide an opportunity to request review.

Account suspension does not automatically cancel accepted orders, eliminate valid refunds, or prevent you from raising a consumer complaint. We will separately explain how outstanding transactions will be handled.

You may request account closure through customer support, subject to completion of pending transactions and lawful record-retention requirements.

24. Complaints

For an order-related concern, contact support@shophopecart.com with your order number and a description of the issue.

We will acknowledge consumer complaints within 48 hours and seek to resolve them within one month of receipt, or within any shorter applicable legal period.

The grievance process does not extend a refund deadline or prevent you from approaching an appropriate consumer authority or forum.

25. Governing Law and Disputes

These Terms and purchases through the Website are governed by the laws of India.

We encourage you to contact us first so that we can attempt to resolve a dispute. This is not a mandatory barrier to exercising legal rights.

Disputes may be brought before courts, consumer commissions, or other forums having jurisdiction under applicable law. Nothing in these Terms restricts a consumer’s right to bring a complaint in a forum available under consumer protection law, including based on their place of residence where permitted.

26. Changes to These Terms

We may revise these Terms to reflect changes in our services or legal requirements. Revised Terms will be published with an updated date.

Material changes will be communicated where appropriate or legally required. Changes apply prospectively and will not retrospectively reduce rights under accepted orders.

Where affirmative acceptance is required, we will request it rather than treating silence as agreement.

27. General Provisions

If a provision is found unlawful or unenforceable, the remaining provisions continue to apply to the extent legally possible.

A delay in enforcing a right does not automatically waive that right.

Any lawful transfer of our business or contractual obligations will not reduce protections associated with an existing purchase.

These Terms, applicable product information, order-specific commitments, and the policies disclosed before purchase together govern your transaction. They do not exclude representations or rights that applicable law requires to be honoured.

28. Contact Us